Privacy policy

1. Introduction

Gonsenhausers (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with South African privacy laws, including the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, visit our showroom in Woodstock, or interact with our services in any way.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Information you voluntarily provide to us, including:

• Name and surname
• Email address
• Contact number
• Billing and shipping address

Payment information (processed securely through third-party gateways)

2.2 Website & Usage Data

Automatically collected information, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data

This helps us improve our online experience and understand customer behaviour.

2.3 Communication Information

If you contact us via email, website forms, telephone, or social media, we may keep a record of that correspondence for customer service and legal compliance.

3. How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Arrange delivery or collection
• Respond to enquiries or customer support requests
• Improve website functionality and product offerings
• Send important updates about your order
• Send marketing or promotional content (only with your consent)
• Comply with legal or regulatory requirements

We do not sell or share your personal information with unrelated third parties for their own marketing purposes.

4. Sharing of Information

We may share information with:

4.1 Service Providers

Trusted third-party providers who assist us with:

• Payment processing
• Delivery and courier services
• Website hosting and analytics
• Email or SMS communication

These providers are obligated to protect your information and use it only for specified services.

4.2 Legal or Regulatory Authorities

Where required by law, court order, or to protect our legal rights.

5. Cookies & Tracking

Our website uses cookies to enhance functionality, analyse traffic, and improve user experience.
You may adjust your browser settings to refuse cookies, though this may limit certain features of our site.

6. Data Storage & Security

We take reasonable technical and organisational measures to secure your information and prevent unauthorised access, including encryption, secure servers, access control, and regular system monitoring.

However, while we strive to protect your data, no method of electronic storage or transmission can be guaranteed as completely secure.

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate or outdated information
• Object to the processing of your information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal, accounting, or reporting obligations

After this period, your information will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date.

11. Contact Us

For privacy queries, information requests, or concerns, please contact:

Gonsenhausers
Woodstock, Cape Town
Email: charles@finerugs.co.za
Phone: 021 462 4819